At sonmaison.com, we stand behind the quality and satisfaction of our furniture. We want to ensure your shopping experience with us is smooth and stress-free. Please read our Return and Refund Policy carefully.
30-Day Satisfaction Guarantee
We are confident that you’ll love our furniture. However, if, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free 30-day satisfaction guarantee. You can return your item within 30 days from the date of delivery for a full refund or an exchange.
Eligibility for returns
To be eligible for a return, your item must meet the following criteria:
1. Item must be unused, undamaged and in original packaging.
2. Returns must be initiated within 30 days from the delivery date.
3. Items must be in reusable condition.
Initiate a return
To initiate a return, please follow these simple steps:
1. Contact our customer service: contact us by email at support@sonmaison.com or telephone: +84915179583
2. If your return is accepted, we will provide you with a return label that you can download and print, with instructions on how and where to send your package.
Restocking fees
If the product is incorrect, carrier damaged or otherwise defective, or if the customer purchased the wrong product, does not fit them or no longer wants the item, there will be no refund. restocking fee.
Return fees
– If the product is incorrect, carrier damaged, or otherwise defective, there is no return shipping charge.
– If the customer purchased the wrong product, if it does not suit them or if they no longer want the item, the return costs are 30 USD
Exchanges
If you would like to exchange your item for another product from our store, please notify our customer support team. We will assist you with the exchange process.
Refund Process
Once we have received your returned item and inspected its condition, we will issue your refund. Please note:
Refunds will be made to your original payment method.
You will receive an email notification once the refund has been processed.
How long Return Takes
Please allow 10 days for us to review your products and send your refund money to your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Then contact your bank. Posting a refund often takes some processing time.
If you have done all of this and still have not received your refund, please contact us at support@sonmaison.com or phone: +84915179583
