At sonmaison.com , we are committed to providing a seamless and hassle-free shopping experience for our valued customers. This includes our shipping policy, designed to ensure that your orders are delivered in a timely and efficient manner. Please take a moment to review the following details regarding our shipping practices:
1. Shipping Locations
Currently we only ship to USA.
2. Processing time
Orders are typically processed within 2-5 business days.
3. Shipping Methods
We offer free standard shipping on all orders. Expedited shipping options may be available for an additional fee. Please contact our customer support team for more information.
4. Estimated delivery time
Standard Shipping: Your order should arrive within 6-12 business days. it includes 2 to 5 days of order processing time.
When will my items be shipped?
For estimated delivery time, please refer to the table below:
| Shipping to USA | |||
| Product | Production time | Shipping time | Estimated delivery time |
| Cloth | 2 to 5 days | 4 to 7 days | 6 to 12 days |
| Carpet | 2 to 5 days | 4 to 7 days | 6 to 12 days |
| Blanket | 2 to 5 days | 4 to 7 days | 6 to 12 days |
| Shipping fees | Free delivery | Free delivery | Free delivery |
PLEASE NOTE:
The above deadline only applies to orders to USA with a standard shipping method (“days” here “working days”)
5. Order Tracking
– If your order has been shipped, a tracking number will be emailed to you.
– You can track your order via the following link: https://www.17track.net/en.
– Contact Sonmaison customer service: support@sonmaison.com if you have any doubts regarding your orders.
6. Shipping Partners
We work with reputable carriers to ensure your order is handled with care and delivered on time.
7. Shipping Restrictions
We currently do not ship to international destinations.
8. Delayed shipments
Although we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as severe weather conditions, holidays or carrier delays. We appreciate your understanding in such situations.
9. Shipping during vacancies
Due to some national and international holidays, especially during peak seasons, orders may take longer to ship. We are sorry for this inconvenience and hope you can understand for us.
10. Changes to the delivery address
If you need to update your shipping address after placing an order, please contact our customer service within 24 hours. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
11. Lost or damaged shipments
In the rare event that your order is lost or arrives damaged, please contact our customer support team within 30 days of the expected delivery date. We will endeavor to resolve the problem promptly.
12. Cancellation
The customer can cancel his order within 24 hours. The refund will be made via the payment solution initially used by the customer. It may take up to 15 business days for your refund to be transferred.
13. Returns and exchanges
For more information on returns and exchanges, please refer to our Return Policy .
If you have any questions or need further assistance regarding shipping, please do not hesitate to contact our customer support team via email: support@sonmaison.com or telephone: +84355895996. Support Hour: Monday to Friday 9am to 6pm (GMT+1)
We thank you for choosing Ducidecor.com for your furniture needs and look forward to serving you.
